Services /

Here are the services we offer

Software Development

We offer Software Development services in various technologies and various platforms which includes SQL Server, Dot Net Framework, PHP, Smarty and platforms like Windows. Our SQL Team is responsible for developing applications and integrations using the Microsoft SQL Server platform. This will include reports, data warehousing tasks and other data related tasks. Our highly experienced team of DBAs make sure the systems are function optimally and that users are able to upload, retrieve and analyze the data as it flows across the various platforms within the client's organization. Our SQL Team performs the following functions:

  • They are responsible for all functions associated with the design, implementation and maintenance of SQL Server databases including security, back-up, logging, reporting and recovery procedures
  • They manage all technical aspects of the databases and processes
  • They transform data via standardization, cleaning, data repair, matching, and de-duping
  • They are able to manage data from multiple sources including internal, external, and 3rd party data
  • They daily work on maintaining and improving database operational efficiency
  • Perform daily, weekly, and monthly data maintenance tasks
  • They assist in developing feeds to Data Warehouse and Marts for Marketing efforts
  • They perform daily, weekly, and monthly data maintenance tasks
  • They assist in data management processes

We also offer ecommerce solutions for various businesses, from small & medium enterprises to large organizations. Our development team provides secure and scalable solutions with excellent quality and professionalism. Our expertise is in customizing ecommerce platforms like CommerceV3 and Magento. Our team of e-commerce specialists provide custom solutions for varied requirements. We provide:

  • Customization of different E-Commerce platforms
  • Custom programming and database design
  • Website Designs
  • Jquery/Javascript coding
  • PSD to HTML
  • Page A/B Split testing
  • Cross Sells/ Up Sells recommendations
  • Abandon Cart plugins
  • Integration with Client's backend system

Our software development team has also developed a number of customized desktop applications. These applications have catered to Direct marketing Clients and have helped to plan and evaluate different marketing and merchandising goals. These desktop applications are built using Visual C#, SQL Server OLTP/OLAP.

Customer Service

Our Customer Service Center offers inbound services. It is well equipped with almost 70 seats. We have the best voice and monitoring equipment. We have employed best people in the industry who possess excellent domain knowledge and core business experience. This gives us an instant competitive advantage in our Customer Service operations. We satisfy needs of customers on various levels from head office to the front end of business. Customer Service Agents are responsible for wide array of duties and responsibilities. The experience, qualifications and creativity levels of our agents meet the expectations of the customers.

  • Our agents are responsible for providing help and useful advice to customers about the products and services of organization.
  • Our agents have excellent communication skills to talk to international customers on phone.
  • Our agents send emails to our customers in response to their questions, concerns and complaints.
  • Our agents can investigate and solve the problems of customers and handle complaints of customers regarding various product offerings.
  • Our Customer Service Managers keep accurate records of customer correspondence and discussions.
  • Our Customer Service Managers collect and analyze statistics about services provided by the team to ensure that quality of service meets expectation levels.

Our Contact Center specializes in :

  1. Order Taking Services.
  2. Technical support.
  3. Customer Service, Help Desk & Answering service queries

Web Administration

Our web admin team possesses high analytical skills. They can synthesize complex or diverse information. They are able to identify and resolve problems in a timely manner. They gather and analyze information skillfully and develop alternative solutions. Our team demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. Our web admin team provides multimedia support, web site updates and content management by performing the following duties:

  • Work with web masters or web developers on web design and deliverance of graphical content to end users.
  • Make changes to web pages as required.
  • Integrate video, images, text and audio into the graphical design of web pages.
  • Create and maintain electronic libraries of source graphics and user graphics for web sites.
  • Review web pages in multiple browsers and identify/correct operational or display issues.
  • Ensure web site content is consistent with client's destination marketing campaign and refresh the content to ensure accuracy and timeliness of information and images.
  • Ensure that web sites are up and running 24/7.
  • Generate reports based on sales on various websites.
  • Setup new product offerings on the web sites.
  • Resolve issues found on web sites.

Email Marketing Specialist

Our team of email marketing specialists is responsible for creating email marketing campaigns to promote client's product or service. The team determines target audience, devises campaign, and launches email campaign to create buzz or generate leads for the business Their handle the following areas:

  • Create email marketing campaigns to promote products or services.
  • Ensure marketing message is conveyed clearly and delivered properly to prospects.
  • Ensure messages are sent in proper form and template.
  • Proofread emails for clarity, grammar, and spelling.
  • Develop a personalization strategy.
  • Include specific graphics, incentives, and detailed descriptions.
  • Send messages to those who have opted in for messages.
  • Create database of emails for lead generation.
  • Follow up on interested respondents.
  • Purge non-deliverable email addresses and opt-outs.
  • Include persuasive 'call-to-actions' in advertisements and promotions.
  • Place orders for products.
  • Track and analyze direct and interactive marketing campaigns.
  • Use statistical analysis and reports to create campaigns.
  • Coordinate and monitor the maintenance, integrity, and security of several databases.
  • Develop and code the list segmentation for all direct and interactive marketing campaigns and communicate requirements to the primary database vendor.

Content Writers

We have a team of content writers who are responsible for developing unique content for client websites, company web properties and newsletter, including technical writing. The copy writers edit and revise existing content based on client’s keywords. They leverage their knowledge in the areas of Internet marketing and search engine optimization to create unique and compelling content. The content writers are responsible for:

  • Copy-editing and proof reading articles and other web content.
  • Finding and developing new ideas for web content.
  • Assuring web content is user-friendly and key-worded for SEO benefit.
  • Moderating user-generated content such as message Facebook pages/posts/twitter replies.

SEO Specialist

The team of Search Engine Optimization/Pay-Per Click Specialists work closely with the client's marketing team. They understand business drivers, and possess effective communication skills to develop and maintain close relationships with clients and the top-tier search engines and other advertising channels. They are responsible for implementing methods to improve clients' websites organic search rankings (SEO). This includes keyword research, analyzing clients’ websites, documenting SEO changes, and communicating changes to the client. In addition, our team of Search Engine Specialist develop and optimize every aspect of clients’ pay-per-click campaigns. This includes managing keyword research and bids, formulating and managing the PPC budgets of clients, analyzing results, and reporting results to the web marketing team of the client. Our team of SEO specialists possess the following:

  • Knowledge of Google Adwords, Yahoo Search Marketing and MSN AdCenter.
  • Ability to perform research, analyze websites, document changes, and make decisions
  • regarding optimization approach.
  • Ability to compile and analyze search data and metrics and make decisions regarding
  • campaign direction.
  • Ability to perform click through rate, conversion, spend and creative analysis to identify
  • growth/optimization opportunities.
  • Strong independent decision-making, organizational, planning and problem-solving skills.